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             Employees at mail-room are responsible for performing a variety of generally routine tasks, such as receiving packages from different courier services, Entering data into the system, Forwarding student's mail, sorting mail, preparing mail for distribution and preparing mail for machine processing. The objective of these employees is to meet ensure that excellence services are provided to the students, faculty and staff and as well to make sure that they perform their tasks as employees accurately. There are numerous amounts of employees who work at the mail services and yet complaints have been made regarding the poor efficiency and lower productivity by these employees. .

             As an employee, this department is the most hardworking department but there are some problems that need to be addressed and this will help increase productivity in the department. My duty as an employee is to put in my best and make sure that I assist in processing mail, entering data into the system and make sure that metered mails are taken out on time. .

             In my findings concerning the poor efficiency and low productivity, the problem they encounter embroils non separation of duties which makes the employees reluctant to work because everyone does a little or no work at all and this has been an issue that Park U mail room faces and reversing these issues needs to be put into consideration by the supervisor. Moreover, ineffective communication, non-punctuality at work and inadequate supervision contributed to the problems they face as well. No amount of work could be achieved with all these issues and these issues could also ruin the reputation of the department. After considering these issues, I looked at ways that will help resolve the problems which would be further discussed.

             The purpose of my research is to provide subsequent solutions to the problems we experience at work and the importance of mistake avoidance in the future.