Park University Mail service Department is situated in the underground of Parkville Campus. It is a body that is responsible for providing students and faculties with mail boxes. At Park University, it is required of both students and faculties to have a mail box on campus so as to know the recipient of incoming packages. They also offer work opportunities for students who are looking for a job on campus. My focus for this report will be on the employees. As an employee, mail-room is known for its diligence and hard work among the employees. Each employee tends to provide students, staff and faculties the best services and however, they make sure that their needs are met. .

             Complaints was received from the University concerning the poor and ineffective services provided by this department but I find this disgruntling because each mailroom employees put in their effort in doing what was taught to them by their supervisors and doing their job accurately and effectively. .

             I conducted a research using articles from other resources on mail rooms and my major focus will be on the mail-room employees and the importance of complaint avoidance from the University. I also interviewed one of my co-workers about the problems mail-room encounter and what should be done in order to elude them in the future. .

             As a result, I found out that separation of duties among the employees, Effective communication, Effective supervisions, Punctuality and Employee training are the key components of avoiding mistakes, and complaints. The above mentioned are the alternate solutions that should be applied by the employees.

             There are several Departments at Park University and one of the departments that I conducted my research on was Park University Mail Services. Park University mail services aim at providing the highest quality and most efficient services to their customers. In my report, my main focus was on the employees.