In a world where the basic fundamentals of business have to constantly change, it becomes essential for any company implement a thorough and effective form of management. Throughout history most civilized societies have constantly searched for ways to better improve the quality of business by improving management. The most common emerging management concept is form of management known as Total Quality Management (TQM). This is a structured system for satisfying internal and external customers as well as suppliers, by improving the production quality of goods and services. Some of the major points of TQM are the creation of a constant sea of purpose for the improvement of product and service; other aspects of TQM include the constant improval and continual process planning. This paper will analyze three different sectors of management and the manner in which each utilizes TQM, including: 1) an organization from the customer service industry (Burger King), 2) a non-profit organization (a public school), and 3) the government (a detective unit within a police municipality). Finally, it will access the importance of leadership within each of the three selected industries as it relates to quality.

             In order for any company or corporation to maintain a competitive edge they must still follow the basic fundamentals of management which are divided in four major parts. The most common guidelines managers use to ensure effectiveness: 1) planning, 2) organizing, 3) leading, and 4) controlling. Each one of these functions help uphold the quality of any business, however, there are many other functions that also play an intricate part of being successful. Some of these other functions were derived by trial and error, others were imposed because we have become more of a technical society with higher expectations. These other functions include budgeting, evaluating, reporting, and staffing.