"Best Value"

These partnerships will be able to review services jointly, develop local plans, acting together to achieve local outcomes, and provide services in some cases.

             Being open about service delivery. Councils shouldn't assume that they should deliver activities if other more efficient and effective means are available. This is not to say however that authorities must contract their services out - what matters is what works best for delivering services to the community, so an open mind is needed. (What is Best Value?, 2006).

             PART A - Critical Review of the Existing Key Business Issues Related to Best Value Management and Strategic Development in the Housing Management, Regeneration, New business and Asset Management Industry.

             In the assessment of DHA the comments provided by the inspecting agency were in the areas of the following which require improvement: .

             (1)Effective Financial and Corporate Governance;.

             (2)Asset management, including repairs and response management;.

             (3)Reinvestment in Current Stock to meet the Decent Home Standards;.

             (4)Poor procurement and project management systems;.

             (5)Poor customer service and care;.

             (6)High staff turnover; and.

             (7)High levels of social behavior and poor neighborhood communities.

             According to the standards of 'Best Practice' in this industry accountability to the local people is considered critical. It is necessary that Dante Housing Association 'listen' to the residents; it is critical that Dante Housing Association 'consult' with the residents; and it is critical that Dante Housing Association 'report' on a 'regular basis' to the residents and inform them what plans are in process. All of these actions herein stated fall directly in line with numbers 1, 2, 4, 5, and are associated with number 7 of the problem areas that must be focused on in the six months allotted for Dante Housing Association, hereafter referred to as DHA to make the necessary changes and improvements.

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